Refund Policy

1. 30-Day Return Policy

We accept returns within 30 days of the delivery date, no questions asked. To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition with all tags attached
• Original packaging (if applicable) should be included

Note: Certain items, such as final sale or clearance items, may not be eligible for return. Please check the product listing for any specific return restrictions.

2. Exchange Policy

If you need a different size or color, we’re happy to offer exchanges within the 30-day return window. Just contact our customer support team to initiate the process, and we’ll assist you in finding the right item for you.

• Exchange Requests: If the desired item is out of stock, you may opt for a refund or choose another item of equal value.

3. Refund Process

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. You’ll receive an email notification once the refund is issued. Refunds will be credited to your original payment method.

• Refund Processing Time: 5-7 business days after we receive your return
• Notification: We will send you an email once your refund is processed

Please note: Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact Customer Support: Reach out to us at support@hugyourself.com with your order number and the reason for the return or exchange.
2. Return Authorization: Our team will provide instructions and an authorization for your return.
3. Ship Your Item: Package your return securely and use a trackable shipping service to send it back to our warehouse.

Note: Customers are responsible for return shipping fees unless the return is due to a mistake on our part or a defective item.

5. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receipt. We will gladly assist you with a replacement or full refund, and we will cover the return shipping cost for these items.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Final sale or clearance items
• Gift cards
• Certain intimate items (such as underwear, swimwear, etc.)

7. Refund for Shipping Fees

Original shipping fees are non-refundable, except in cases where LINENMARKET has made an error with your order or the item is defective.